Frequently Asked Questions (FAQ)

General:

Q. How long have you been in business for?
A. Since October 2008

Q. Are you a reseller?
A. No. We have root access to our servers.

Q. Do your servers run UNIX or Windows NT?
A. All of our servers are UNIX-based (Linux). We do not operate any servers on the Windows NT platform.

Q. Do you offer vps, dedicated servers or co-locations?
A. No, we do not offer such services.

Q. Can I register new domain(s) with you?
A. Yes. Go to: http://www.futuredhosting.com/domain.php to register only domains or choose "I want to register a new domain" option while ordering and enter new domain name.

Q. Can I transfer my existing domain(s) to you?
A. Yes. Go to: http://www.futuredhosting.com/domain_transfer.php to transfer only domains or choose "I want to transfer my domain" option while ordering and enter existing domain name.

Q. Can I use an existing domain?
A. Yes. Just set your domain's name servers to our server's from the welcome email. Choose "I will use my existing domain" option while ordering with us.

Website and Files:

Q. How do I transfer files to my site?
A. You can use any FTP software to transfer your files to our servers.

Q. Will you transfer my files?
A. Yes. We can transfer your websites/files but a maximum number of 25 accounts from your previous host for FREE and the control panel of your previous host must be cPanel. If you have more than 25 accounts to transfer, we will charge extra fee in those cases. We can migrate from other control panels, but there will be some data loss.

Q. Is my account permitted to have commercial material?
A. Yes, definitely.

Q. Can I host IRC Services?
A. No, IRC is not allowed on our Network.

Q. Is adult content allowed?
A. Yes. Legal Adult Content is allowed. But NO CHILD PORNOGRAPHY.

Q. Are proxies allowed?
A. No. Proxies are not allowed.

Q. Is Rapid Leech Allowed?
A. No. We do not allow Rapid Leech on our servers.

Q. What is actually allowed and what is not allowed on your server?
A. Please see our Terms Of Service (TOS) & Acceptable Use Policy (AUP) for details.

Q. What will happen to my site if I exceed bandwidth limit?
A. If you exceed bandwidth usage your site will be suspend until you buy more bandwidth or reach end of the month.

Q. Do you backup my files? If so, where?
A. Yes, we perform daily backup of all of our customer's hosting accounts (also reseller's customers) to our remote backup server.

Q. Can I change from one plan to another?
A. Yes. Changing plans is easy, just let us know and we will set it up for you.

Billing:

Q. Do you charge any TAX?
A. No, we don't charge TAX! TAX is included with plan prices.

Q. Are there any hidden costs, or setup fees?
A. No!

Q. What forms of payment do you accept?
A. PayPal, 2CheckOut (Credit/Debit Cards), MoneyBookers/Skrill, Payza/AlertPay, OKPay, CashU, Bank Transfer, Western Union & MoneyGram

Q. What gateways do you accept through 2CheckOut?
A. PayPal Payments, Visa, MasterCard, American Express, Discover, Diners Club, JCB, Electronic Check Drafts (ACH) and FXSource

Q. What gateways do you accept through OKPay?
A. OKPAY Balance, Ukash, Cash4WM, Fortumo, Mobile Payments, Przelewy24, CashU, LiqPay, DaoPay, Sofort, W1, QIWI, EgoPay

Q. Is there a minimum contract period?
A. Most accounts may be purchased on a month-to-month basis. Only Shared Beginner and Shared Advanced plan's minimum billing period is Quarterly.

Q. Do you offer money back guarantee?
A. Yes! If you are unhappy with our service for any reason, we offer a 7-day money back guarantee.

Q. How do I make a payment?
A. At first, you have to order your desired hosting plan in our order system. While ordering you will be asked to choose the payment method through which you want to send your payment to us. If you choose an online payment gateway, you will be taken automatically to its website for completing the payment. If you choose an offline payment gateway, you will be given information of the offline payment methods for making the payment.

Q. Where can i get your Bank Account, Western Union and MoneyGram details?
A. You will get information after completing order.

Q. How do I cancel my hosting account?
A. To cancel your hosting account, login to our Clients Area and click on the "My Hosting Accounts" link from the right menu. In that page, click on the icon "details" next to the hosting plan you want to cancel. Next page, click on the "Request Cancellation" button. Briefly describe your reason for Cancellation and you must also check "I give you permission to delete my account and all of it's content/accounts."

Control Panel:

Q. What control panel do you use?
A. Award winning cPanel/WHM 11. We have Softaculous, Installatron, RvSkin and RvSiteBuilder in addition of cPanel/WHM.

Q. Do you have a demo of your control panel?
A. Yes. click here for cPanel and click here for WHM Demo.

Q. Where do I go to login to my cPanel/WHM?
A. cPanel: http://www.yourdomain.com/cpanel
WHM: http://www.yourdomain.com/whm

Q. Do you have a manual for cPanel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. What control panel do you use for Master Reseller?
A. WHMPHP -- The Fastest and Advanced Master Reseller Control Panel on Earth!

Q. Where's the WHMPHP Master Reseller Control Panel?
A. It's in cPanel -> Software/Services -> Master Reseller CP

Q. Where is the auto script installer (Softaculous)?
A. It's under the Software/Services section of cPanel.

Q. Where is the Web Site Builder (RvSiteBuilder)?
A. It's under the Software/Services section of cPanel.

Q. Where are my statistics?
A. Click the report button after logging into cPanel and hit the Webalizer/Awstats option. This will open a new window to Webalizer/Awstats with all your statistics for that domain.

DNS:

Q. What are your nameservers to point my domain?
A. Our Name Servers are: ns1.futuredhosting.com and ns2.futuredhosting.com

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours (after nameserver change) for a domain to fully propagate.

Q. Can i use my own private domain name server and does it cost extra?
A. Yes, Ofcourse and it is totally free of cost. This is only for our Reseller and Master Reseller Hosting users.

FTP:

Q. How do I transfer files to my site?
A. You can use any FTP software to transfer your files to our servers.

Q. How do I FTP into my account?
A. First you must obtain an FTP program such as Filezilla or WS_FTP. Once you have an FTP program, type in yourdomain.com as the host address. Supply your username and password in the according fields. Once logged in, you have complete access to your account.

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. I've uploaded my site and still see Index of/ ...?
A. You are still seeing the default page set up when you ordered your hosting plan through us. Make sure to upload your index.html or index.php page, then your site should resolve correctly.

Q. Why doesn't my ftp password change when I change my cPanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel password.

E-mail:

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. http://www.yourdomain.com/webmail

Q. How can I setup webmail to go directly to horde, roundcube mail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

CGI/MySQL:

Q. What is a CGI-bin and do I get one?
A. A CGI-bin is where you would store CGI scripts. These scripts; are used to generate online order forms, guestbooks, shopping carts, counters, and more! YES, every account comes with a local CGI-bin!

Q. What is the full path to my cgi-bin?
A. /home/username/public_html/cgi-bin.

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpMyAdmin. This can be found at the Databases section of cPanel.

Subdomains:

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cPanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. How do I make sub-domains?
A. To make a sub-domain login to cPanel and click "Subdomains" inside of Domains section you will see a place to manage and add sub-domains.

Addon/Parked Domains:

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.

Q. How do I add a domain as an addon domain?
A. Login to cPanel and click on the Addon Domains inside of Domains section and fill your details.

There are three fields cpanel asks for when creating an addon domain:

1. "New Domain Name:" You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here.

Q. I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.

Q. What is a "parked" domain name and how much does it cost?
A. Parked domains are aliases of other domains. For example, say we have mary.com parked to your main account at steve.com. This would mean that anyone who goes to mary.com would automatically go to steve.com. There is no actual hosting involved with mary.com. Mary.com merely acts as a nickname to steve.com. Parked domains are FREE on all accounts.

Server Information:

Q. What is the configuration of your server?
A. Configuration differs across servers. Generally our servers are equipped with Intel Core i5/i7 processor, 8-12 GB RAM, 100mbps uplink speed.

Q. What is your server IP address to ping?
A. Our server IP address is: 174.140.171.201

Q. What is the location of your Data Center?
A. Our Data Center Location is: Portland, Oregon, United States

Software Versions:

Q. What version of cPanel are you using?
A. We are using version 11.36.1 (build 6)

Q. What version of Apache are you using?
A. We are using version 2.2.24

Q. What version of PHP are you using?
A. We are using version 5.3.22.

Q. What version of MySQL are you using?
A. We are using version 5.1.68-cll

Paths:

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail